Answers to your questions

Q: What types of loans do you make?

A: First Metropolitan makes traditional installment loans. Traditional installment loans are a type of credit that has been around for over a hundred years. Our loans are not payday loans, but loans with affordable monthly installment payments.

Q: What are your office hours?

A: All of our locations are open from 8:30 a.m. to 5:30 p.m. Monday-Friday.

Q: Can I contact you by email?

A: Yes, simply click on the Contact Us button at the top of the page. Your email will be sent to our Corporate Office.

Q: Can I make online payments?

A: Yes, simply click on the Customer Login button at the top of the page and it will connect you to the Customer Login Portal where you can make online payments.

Q: Who do I contact about problems or issues with my loan?

A: We want to know about any issues or problems you are experiencing and would encourage you to contact the branch office that is servicing your loan. You can obtain their contact information by going to the Locations Page and searching by the city name. If you have contacted the servicing branch and they were unable to resolve the issue, use the Contact Us button to email the corporate office or ask the branch for the corporate phone number.

Q: How do I report a customer service issue?

A: Customer service is our number one priority. If you feel that you were not treated or serviced properly, please let us know right away. Use the Contact Us button to email the corporate office directly. We promise to contact you and resolve the issue.

Q: Can I borrow money for any reason?

A: Yes. The reason you need the money is not important, just that you have a need or desire for extra cash is good enough. Many of our customers borrow money for unexpected expenses, car repairs, vacations, school expenses, home improvements, major purchases, Christmas, and so much more.

Q: What size of loans do you make?

A: Our typical loan is between $500.00 and $10,000.00. Unlike PayDay Lenders, First Metropolitan is a traditional installment lender offering affordable monthly payments.

Q: Do you provide any incentives for telling our friends and family about First Metropolitan?

A: Yes, we are thrilled when a customer refers their friends and family. It is our confirmation that we have provided a valuable service. To say “thank you,” we will provide you a check for $25.00. For more details visit the $25.00 Referral Bonus Program page under Services.

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